Last Updated: September 9, 2026
Big City Bird (“Big City Bird,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or interacting with our services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal information.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Big City Bird provides food ordering and delivery services in New York City and surrounding service areas.
Our contact information is:
Big City Bird
50 N, DuPont Highway,
Building 1, Unit 11
Dover, DE 19901
Phone: +1 (302) 450-3773
2. Information We Collect
Depending on how you use our website and services, we may collect the following categories of information.
Information You Provide Directly
When you place an order, contact us, or use certain features of our website, we may collect:
- Full name;
- Email address;
- Telephone number;
- Delivery address;
- Apartment, unit, floor, or other delivery instructions;
- Order history and order details;
- Payment-related information;
- Customer service communications;
- Information you provide in connection with requests, complaints, refunds, or other inquiries.
You should only provide information that is necessary and accurate.
Payment Information
When you make a purchase, payment information may be processed by third-party payment processors.
Depending on the payment method used, we may receive limited information such as the card type, transaction status, payment confirmation, or the last few digits of a payment card.
We generally do not store complete payment card numbers on our own systems.
Payment information may be subject to the privacy policy and security practices of the applicable payment processor.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Pages viewed;
- Date and time of visits;
- Referring website or source;
- General usage and interaction information;
- Cookies and similar technologies.
This information helps us operate, secure, analyze, and improve our website and services.
3. Cookies and Similar Technologies
We may use cookies, pixels, local storage, tags, and similar technologies to operate our website and understand how visitors use it.
Cookies may be used to:
- Keep the website functioning properly;
- Remember preferences;
- Maintain shopping carts and sessions;
- Understand website traffic and usage;
- Improve website performance;
- Measure advertising and marketing effectiveness; and
- Help detect fraud or security issues.
Some cookies may be placed by third-party service providers that provide analytics, payment, advertising, or other services to us.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
4. How We Use Personal Information
We may use personal information for legitimate business and operational purposes, including to:
- Process and fulfill food orders;
- Arrange and facilitate delivery;
- Communicate with you about your order;
- Confirm payments and transactions;
- Provide customer support;
- Respond to questions, requests, and complaints;
- Process refunds or order adjustments;
- Maintain and improve our website;
- Personalize your experience;
- Analyze website and business performance;
- Detect, prevent, and investigate fraud or unauthorized activity;
- Protect the security of our website, customers, employees, and business;
- Comply with applicable laws and legal obligations; and
- Send promotional or marketing communications where permitted by law and in accordance with your preferences.
5. Order and Delivery Information
To fulfill an order, we may need to use and share information such as your name, telephone number, delivery address, and order details with individuals or companies involved in preparing, processing, or delivering your order.
For example, information may be provided to delivery personnel or delivery service providers so that your order can be delivered to you.
We only intend to share information that is reasonably necessary for the relevant service.
6. When We Share Personal Information
We may share personal information with certain categories of third parties when reasonably necessary to operate our business and provide our services.
These may include:
- Payment processors;
- Delivery providers and delivery personnel;
- Restaurant or food-preparation partners, where applicable;
- Website hosting and technology providers;
- Analytics providers;
- Customer support providers;
- Marketing and communications providers;
- Fraud prevention and security providers;
- Professional advisors, such as lawyers, accountants, or insurers; and
- Government authorities or other parties when required by law.
We do not sell your personal information for money in the ordinary meaning of the term.
However, certain disclosures or uses of information may be considered a “sale,” “sharing,” “targeted advertising,” or similar activity under certain privacy laws. Where applicable, we will provide the rights and choices required by those laws.
7. New York City Delivery Privacy Rights
If you use a food delivery service covered by applicable New York City requirements, you may have certain rights concerning the collection, use, and sharing of customer information.
Depending on the circumstances and applicable law, these rights may include the ability to request information about the collection or disclosure of certain personal information and to make certain choices concerning the use or sharing of that information.
If you have questions or would like to make a privacy request, please contact us using the information provided in the “Contact Us” section below.
8. Marketing Communications
We may send promotional emails, text messages, or other marketing communications where permitted by applicable law.
You can unsubscribe from marketing emails by using the unsubscribe link included in the message.
If you receive marketing text messages, you may opt out by following the instructions provided in the message, such as replying with the applicable opt-out keyword.
Please note that even if you opt out of marketing communications, we may still send transactional or service-related communications, including order confirmations, delivery updates, payment notifications, security notices, and responses to your requests.
9. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, applications, payment providers, social media platforms, delivery providers, or other services.
We are not responsible for the privacy practices of third parties that operate independently from Big City Bird.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
10. Analytics and Advertising
We may use third-party analytics and advertising technologies to understand website traffic, measure the effectiveness of our marketing, and improve our services.
These providers may collect information about your browser, device, website activity, or interactions with advertisements using cookies or similar technologies.
Where required by applicable law, we will provide appropriate notices and choices regarding these technologies.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfill transactions;
- Maintain business and financial records;
- Provide customer support;
- Resolve disputes;
- Prevent fraud;
- Maintain security;
- Comply with legal, tax, accounting, and regulatory obligations; and
- Enforce our agreements.
The specific retention period depends on the type of information and the purpose for which it was collected.
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should take reasonable precautions when using our website and protect the confidentiality of your account credentials and other sensitive information.
13. Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information, where required by law.
14. Your Privacy Choices and Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These rights may include:
- The right to know what personal information we collect and how it is used;
- The right to request access to personal information;
- The right to request correction of inaccurate information;
- The right to request deletion of personal information, subject to applicable exceptions;
- The right to opt out of certain marketing communications;
- The right to opt out of certain sales, sharing, or targeted advertising activities where applicable;
- The right to limit certain uses of sensitive personal information where applicable; and
- The right to appeal certain decisions regarding your privacy request, where required by law.
These rights vary depending on applicable law and may be subject to certain exceptions and verification requirements.
15. How to Submit a Privacy Request
To submit a privacy-related request, please contact us:
Big City Bird
50 N, DuPont Highway,
Building 1, Unit 11
Dover, DE 19901
Phone: +1 (302) 450-3773
Please provide enough information for us to understand and verify your request.
For security purposes, we may need to verify your identity before fulfilling certain requests.
We will process privacy requests within the time required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
16. Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.
We may require appropriate documentation confirming the agent’s authority and may take reasonable steps to verify your identity.
17. Do Not Track Signals
Some web browsers offer “Do Not Track” or similar settings.
Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all browser-based Do Not Track settings.
Where required by applicable law, we will honor recognized opt-out preference signals in accordance with applicable requirements.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Big City Bird
50 N, DuPont Highway,
Building 1, Unit 11
Dover, DE 19901
Phone: +1 (302) 450-3773
© 2026 Big City Bird. All Rights Reserved.